Privacy
Who we are
This website is run by One Paradise Ltd, a company registered in England and Wales (company number 12742971). We are responsible for your personal data. Contact us at hello@oneparadise.co.uk.
What information we collect
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Details you give us: your name, email, delivery and billing address, phone number, account login, and any messages, reviews or feedback you send.
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Order details: what you buy and your order history.
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Payment: payments are handled securely by our trusted payment providers. We do not see or store your full card details.
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Technical information: your IP address, browser and device type, and how you use our site (pages visited, time on pages). This is collected through cookies (see below).
How we use it, and our legal reasons
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To process and deliver your orders and handle returns, because we need to under our contract with you.
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To answer your questions and give customer support, because of our contract with you or our legitimate interest in helping customers.
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To send newsletters and offers, only if you’ve agreed. You can unsubscribe at any time using the link in any email.
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To understand and improve our website, with your consent where cookies are involved.
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To keep records for tax and accounting, because the law requires it.
Who we share it with
We only share your data with companies that help us run the business, such as our website and email provider (Wix), payment providers and delivery companies. They can only use it to provide their service to us. We never sell your data. Some of these providers may store data outside the UK. When they do, they use approved safeguards to protect it.
How long we keep it
We keep order and payment records for 6 years for tax purposes. We keep newsletter details until you unsubscribe. We keep account details until you ask us to close your account.
Your rights
You have the right to:
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ask for a copy of your data
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have it corrected or deleted
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object to or restrict how we use it
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ask for it to be moved to another provider
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withdraw your consent at any time
To do any of these, email hello@oneparadise.co.uk. We’ll reply within one month.
Cookies
Cookies are small files saved on your device. We use:
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Essential cookies: needed for the site to work, such as your basket and checkout. These are always on.
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Analytics cookies: help us see how visitors use the site so we can improve it.
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Marketing cookies: help us show relevant ads on social media.
Only essential cookies are used unless you accept the others. You can change your choice at any time by clicking Cookie Settings at the bottom of the page.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.