Photography

We want you to love our creations. If you are not completely satisfied, you may return your purchase for a replacement or refund within 10 days of receipt, subject to the conditions below.

 

return policy

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• Refunds apply only to the item(s) value; shipping costs are non-refundable.

• If exchanging an item, you will be responsible for the new shipping cost.

• All items must be returned unused, unworn, unwashed, and in their original packaging with tags intact.

• Personalised and custom-made orders are non-refundable due to the nature of the order.

• Returns are only accepted for non-personalised/non-custom items that arrive undamaged.

Important: Do not return any item(s) without first contacting us at hello@oneparadise.co.uk.

 

Unauthorised returns will be 100% the customer’s responsibility, including any fees, damages, or losses.
 

Personalised & Custom Orders

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As all personalised and custom-made items are uniquely crafted, they are non-refundable unless faulty or if an error was made on our part.

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If you believe your personalised item is faulty, please contact us at hello@oneparadise.co.uk within 10 days of receipt. Do not send any items back without prior approval, as this may delay the process or result in additional costs.

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Returning an Item

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• Customers are responsible for all return shipping costs.

• We strongly recommend using tracked/recorded delivery, as we are not responsible for lost returns.

• Before returning an item, email us at hello@oneparadise.co.uk with your reason for the return and include your order reference number (found in your order confirmation email).

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For any further queries, feel free to reach out at hello@oneparadise.co.uk.